Dont worry! we will get it resolved.
If you are covered in our “Local Partner Support” services, our support expert will get it touch with you within the SLA terms.
Palmira provides elite local support services in the UAE, Jordan, and Saudi. Our support services depend on your SLA agreement; it may cover code review, bug fixing, upgrades, etc., for several products, including but not limited to ARIS (Business Process Management), webMethods (ESB, API Management), ALFABET (Enterprise Architecture), Metrix+ (Strategic Planning and Corporate Performance Management), Org+, Sync+, Liferay (Digital Experience), KNIME (Data Science), and Cloudera (Big Data).
Note, if the incident is related to the product from other vendors, your incident might be redirected to them.
if this incident is related to Metrix+, Org+, Sync+, you are fully covered here.
Our offices in Dubai, Abu Dhabi, Riyadh, Amman, and Lisbon are here to provide required support.