Palmira provides an in-depth assessment of your existing business processes, and identifies gaps and improvement measures to increase efficiency and maximise output. We enable DTO organisation capabilities to analyse the connections between Man, Method and Machine, so that your organisation can excel in its daily and long term tasks.

Identify gaps and improvement measures your organisation needs to meet its objectives. We identify action plans, note KPIs to monitor, and deliver smart solutions tailor made to your organisation. We enable you to aggregate and cascade any organisational context or performance measure that enable your decision making process by defining root cause and impact analysis.

Discover, measure and analyse your organisational context (process, service, employees,…) to continually improve them. Enhance quality and efficiency by tracking relevant KPIs and plotting out proper courses of action for your business. Cascade and aggregate any performance meausre to enable decision making process with AI capabilities to predict future and eleminate errors

Launch your business to the next level by mapping all the interdependencies between assets, and drawing a clear path towards a successful future. Working together, we will outline a clear roadmap for you. Assess applications for business, technical and cost fitness, build a clear IT Roadmap, increase your IT ROI and bridge gap between business and IT.

We analyze end-to-end customer and citizen journeys, ensuring seamless and consistent experiences across every interaction and channel. By modeling the full lifecycle of customer and citizen engagement, we map journeys, identify key touchpoints, and prepare them for agentic AI and digital transformation—enabling integrated experiences that improve satisfaction, increase retention, and ensure continuity across the entire service lifecycle.

Palmira enables organizations to design, govern, and optimize their business service portfolios, ensuring alignment with organizational strategy and stakeholder needs.

We provide end-to-end visibility across business services, enabling informed prioritization, effective resource allocation, and delivery of measurable business outcomes.