Home
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Empowering
BusinessesWith a smart solution
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Ignite your digital capabilities
into new levels of success
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Launch your
businessinto the digital future
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Optimise Your
Businessinto new levels of success
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Your Digital
Transformation
JourneyStarts Here
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Unlock Your
Digital SuccessWith our smart solutions
Shaping Resilient Businesses
by empowering Responsive Operations and designing Sustainable Capabilities
Shaping Resilient Businesses
by empowering Responsive Operations and designing Sustainable Capabilities
by empowering Responsive Operations and designing Sustainable Capabilities
What we offer
What we offer
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BUSINESS TRANSFORMATION
Build your current and future success. We design and govern enterprise operating models using ARIS for process excellence and MetrixPlus for strategy, performance, and autonomous governance—connecting objectives, KPIs, risks, and compliance into a single system of record.
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AUTOMATION
We deliver secure, citizen-centric digital experiences by building scalable digital experience platforms (DXP) with Liferay, seamlessly integrated across hybrid enterprise capabilities through IBM webMethods—enabling API-led connectivity, interoperability, and secure data exchange.
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DATA SCIENCE
We empower organizations to become data-driven using Cloudera as a governed big-data platform, supporting advanced analytics, data science, and AI use cases across the enterprise.
How Palmira
Transform Businesses?
We work closely with our clients to ensure they end up with a resilient business model. Our team identifies areas for building capabilities, empowering responsive operations, and designing sustainable habits. By increasing efficiency in operations, minimising risk, and enhancing performance, Palmira launches your business into new levels of success.
We rely on our expertise as consultants, as well as a mix of cutting-edge-technologies that are both global and tailor made.
Services
Consulting & Professional services
Business Transformation
Business Transformation
Launch your business into the future with our experts as we guide you to proper practices and successful habits.
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Business Process Management
Palmira provides an in-depth assessment of your existing business processes, and identifies gaps and improvement measures to increase efficiency and maximise output. We enable DTO organisation capabilities to analyse the connections between Man, Method and Machine, so that your organisation can excel in its daily and long term tasks.
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Strategy Management
Identify gaps and improvement measures your organisation needs to meet its objectives. We identify action plans, note KPIs to monitor, and deliver smart solutions tailor made to your organisation. We enable you to aggregate and cascade any organisational context or performance measure that enable your decision making process by defining root cause and impact analysis.
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Performance Management
Discover, measure and analyse your organisational context (process, service, employees,…) to continually improve them. Enhance quality and efficiency by tracking relevant KPIs and plotting out proper courses of action for your business. Cascade and aggregate any performance meausre to enable decision making process with AI capabilities to predict future and eleminate errors
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Enterprise Architecture
Launch your business to the next level by mapping all the interdependencies between assets, and drawing a clear path towards a successful future. Working together, we will outline a clear roadmap for you. Assess applications for business, technical and cost fitness, build a clear IT Roadmap, increase your IT ROI and bridge gap between business and IT.
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Customer Experience
We analyze end-to-end customer and citizen journeys, ensuring seamless and consistent experiences across every interaction and channel. By modeling the full lifecycle of customer and citizen engagement, we map journeys, identify key touchpoints, and prepare them for agentic AI and digital transformation—enabling integrated experiences that improve satisfaction, increase retention, and ensure continuity across the entire service lifecycle.
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Service Portfolio Management
Palmira enables organizations to design, govern, and optimize their business service portfolios, ensuring alignment with organizational strategy and stakeholder needs.
We provide end-to-end visibility across business services, enabling informed prioritization, effective resource allocation, and delivery of measurable business outcomes.
Digital Transformation
Digital Transformation
Adapting to the digital era is critical to an organization’s
survival in today’s world. Start your journey with us.
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Automation & Integration
We enable secure, hybrid automation and integration across complex enterprise environments. We govern the full lifecycle of APIs and integrations—spanning on-premise, cloud, and partner ecosystems—ensuring secure exposure, controlled access, and seamless interoperability. Our approach enables organizations to safely share services and data with external developers and partners, while maintaining resilience, compliance, and risk-free operations.
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Software Development
Palmira delivers enterprise-grade software solutions tailored to organizational needs, while also developing proprietary products that address complex business challenges. Our technology experts design and build custom software aligned with your services, assets, and operating model—ensuring scalability, security, and long-term value.
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AI & Data Science
Turn data into actionable intelligence through advanced analytics and scientific machine learning. By building predictive and forecasting models, we help organizations anticipate trends, mitigate risks, and respond proactively. Our data science capabilities deliver trusted insights that support informed decision-making and sustain competitive advantage in an increasingly digital world.
Products
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Enterprise Management Solution
An evidence-driven strategy & governance management suite that embeds autonomous intelligence into how organizations plan, govern, and execute strategy. By replacing static reporting with real-time analysis & advisory intelligence, MetrixPlus helps leaders move from monitoring performance to actively governing outcomes. -
Business Process Analysis
Strategize your business with ease using ARIS, where you can create, analyze, manage, and administer your whole enterprise model, from the strategy of business processes to information architecture, application landscapes, and services.
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Integration & API Management
A world-class integration platform that helps you harness your “digital DNA” to its optimum by integrating old, new and emerging technologies from business apps, devices, big data, the IoT, and who knows what’s next? But we will keep you ready and up to date!
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Cloudera
Big Data
Develop, Execute and Monitor enterprise-scale process automation and workflow management solutions. Define rules for your processes to automate decisions and change those rules at any time.
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ALFABET
Enterprise Architecture
Be a leader in digital transformation by aligning IT and business operations through Enterprise Architecture.
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liferay
Digital Experience.
Liferay is the #1 low-code Digital Experience platform to help you innovate faster and
deliver real business value.
About Palmira
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16K+
Services Modeled & monitored
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47K+
Processes modeled & Re-engineer
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17K+
API migrated or developed
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5
EA Projects with 1 Global Reference
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400
Customer Journeys
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13K+
KPI designed and Managed
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145
Delivered Projects
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400+
Most certified partner globally
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12
Innovative products
Clients
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Dubai Police Strategy Processes Operating Model
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Partners
Our Team
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Dr Abdulqader Al Khayyat
Chairman
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Jamal AlMahamid
CEO
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Soliman Agha
Director of project delivery
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Diyaa Zebian
Director of Revenue & Growth
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Tarek Jaber
Chief Technology Officer
Our Story
Palmira was established back in 2013 by experts from different backgrounds, highly experienced in business consultancy, process management, data science, and strategic planning.
Recognising an opportunity in IT advancement, they turned from competitors to business partners. Together, they were united by their ethical code and beliefs, and Palmira was born.
Palmira offered the best of strategic planning, business development, and digital excellence.
Today, Palmira serves large entities worldwide. Empowering business and providing quality services and solutions to more than 160 clients, Palmira has established partnerships with Software AG, Liferay, Knime and Cloudera, and are proud market industry leaders in their domain.
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Our Vision
To bridge the gap between people and technology, building a world where everyone benefits from a digital future.
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Our mission
To blend expertise with cutting-edge technologies, yielding successful businesses with more satisfied customers and employees.
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Our values
- INTEGRITY
- INNOVATION
- DEDICATION
- QUALITY
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